Request account & data deletion

How to request deletion

1. In the HustlePay app: open More → Delete account, confirm with your password. This deletes the account immediately if your wallet balance is ₦0.
2. On this page: submit the form with the email or phone number on your account. We process web requests within 30 days.
3. By email: write to support@hustlepay.africa with subject “Account deletion request”, plus your full name, registered email, and phone number.

Data we delete

• •Account profile (name, email, phone, address, profile photo)
• •Login credentials, PIN, and device push tokens
• •Wallet details after any remaining balance is withdrawn
• •Saved cards, preferences, notifications, and in-app support tickets
• •Ajo memberships, savings goals, and budgets stored on HustlePay

Data we keep (and for how long)

Nigerian financial and data-protection rules require us to retain some records after an account is closed:

• •Transaction and KYC records: up to 5 years, as required for anti-fraud and regulatory audit.
• •Pension contributions already sent to a licensed PFA: kept by the PFA under PenCom rules; we cannot erase those records.
• •Active or recently expired insurance policies and claims: retained for the statutory period with our insurance partners.
• •Records needed to resolve disputes, chargebacks, or legal claims until those matters close.

See our Privacy Policy for full details.